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Fostoria Bushings and Insulators

Shipping & Delivery Policy

Last Updated: 9/24/25

1. Processing Time

  • Orders are generally processed within 1–2 business days (Monday through Friday, excluding holidays) after payment is confirmed.
  • Orders placed on weekends or holidays will begin processing the next business day.
  • Custom or special-order items may require additional processing time; we will notify you if that is the case.

2. Shipping Methods & Carriers

  • For most orders under a weight or size threshold, we ship via UPS, FedEx, or USPS (at our discretion).
  • Items exceeding our parcel limits (by weight or dimensions) may be shipped via common carrier / freight.
  • For freight deliveries, a dock or forklift-accessible location is preferred; additional charges may apply for residential delivery, lift-gate service, or inside delivery.

3. Transit Time Estimates

The following are estimates after an order has shipped (not including processing time):

Standard Ground3–7 business days
Expedited (2-Day)2 business days
Overnight / Next-Day1 business day
Freight / LTL5–10 business days (varies by origin/destination)

* These are estimates and start after shipment. Actual delivery times may vary due to carrier delays, weather, customs, or other unforeseen factors.

4. Shipping Costs & Quotes

  • Shipping costs are calculated at checkout based on the size, weight, destination, and shipping method.
  • For heavy or oversized items requiring freight, we may provide a separate freight quote.
  • In some cases, partial orders may ship separately if certain items are available sooner or require different shipping methods.
  • Free shipping promotions, when offered, will have terms (e.g. minimum order amount, eligible regions) clearly stated.

5. International Shipping

  • We may ship internationally in selected regions. Please contact us for availability, shipping quotes, and customs / duties handling.
  • The recipient is responsible for paying any customs duties, import taxes, tariffs, or other charges levied by the destination country.

6. Order Tracking

  • Once your order ships, you will receive a shipping confirmation email containing tracking information where available.
  • You can use that tracking number to monitor delivery status via the carrier’s website.

7. Receipt Inspection & Shipping Damage Claims

  • At delivery, please inspect all shipments for visible damage before accepting. If damage is evident, note it on the delivery receipt and notify us immediately.
  • For freight deliveries where a bill of lading must be signed, inspect goods in the presence of the driver and note any damage or refuse the shipment if severely damaged.
  • Claims for damage or missing items must be reported within 3 business days (or other timeframe as required by carrier) from receipt.
  • After signing for a shipment in “good condition,” we may not be able to honor damage claims.

Returns & Refund Policy

1. Return Eligibility

  • Items may be eligible for return within 30 calendar days of delivery if they are unused, in original packaging, with all components, and in resalable condition.
  • Custom, cut-to-size, or specially manufactured items (made specifically to your specifications) are non-returnable unless we made an error.
  • Items that have been installed, altered, or show signs of use may be refused return or may incur additional charges.

2. Return Authorization / RMA

  • All returns must be pre-approved via our Return Merchandise Authorization (RMA) process.
  • To initiate a return, please contact our customer support with:
      • Your order number
      • Item(s) you wish to return
      • Reason for return
      • Photos if relevant (e.g. damage)
  • Once approved, we will issue an RMA number and return instructions. Returns sent without an RMA may be refused.

3. Return Shipping & Costs

  • Unless the return is due to our error (wrong item, defect, damage), the customer is responsible for return shipping costs, insurance, and handling.
  • Original outbound shipping costs are non-refundable.
  • For freight or oversized items, return logistics must be coordinated in advance; additional fees may apply.

4. Restocking Fees

  • Some returns may be subject to a restocking fee (for example, 10%–25%, depending on item or vendor).
  • Standard stocked items typically do not incur a restocking fee, unless otherwise indicated.

5. Refunds & Credits

  • Once we receive and inspect the returned items, we will notify you of approval or rejection of your refund.
  • For approved returns, refunds will be processed to the original payment method within 7–14 business days (or within your bank/credit card issuer’s timeframe).
  • If an item is refused or accepted only partially (e.g. damaged), you may receive a partial refund or receive a credit for future purchases.

6. Exchanges

  • We handle exchanges similarly to returns: return the original item (with an RMA) and place a new order for the replacement item, unless arranged otherwise.

7. Cancellations

  • Orders may be canceled free of charge only if they have not yet shipped.
  • Once an order has shipped, it is treated as a return and subject to the return policy above (i.e. customer must return item and absorb return shipping, etc.).

Additional Notes & Disclaimers

  • Prices, availability, and shipping rates are subject to change without notice.
  • We reserve the right to refuse returns or exchanges that do not comply with the conditions above.
  • In the event of discrepancies or damage, we will coordinate with the carrier to pursue claims as needed, but your cooperation (such as retaining packaging, photographs, etc.) may be required.
  • This policy does not override any applicable consumer protection laws in your jurisdiction.