Frequently Asked Questions (FAQ)

Shipping & Order Processing

1. How long does it take to process my order?

Most in-stock orders ship within 1–2 business days (Monday–Friday, excluding holidays). Customs or special orders may take longer, depending on the item.

2. Which carriers do you use for shipping?

We typically ship with UPS, FedEx, USPS, or freight carriers, depending on order size and destination. You’ll receive a tracking number via email once your order ships.

3. Do you ship internationally?

Yes! We ship internationally to selected regions. Please contact us for a shipping quote.
Important: The recipient is responsible for any customs duties, taxes, or import fees.

4. How can I track my order?

Once your order ships, you’ll get a confirmation email with a tracking number. You can use this number on the carrier’s website to monitor delivery.

Returns & Exchanges

5. What should I do if my order arrives damaged?

Inspect your package immediately upon delivery.

Note any damage with the driver (for freight shipments).

Contact us within 3 business days.

Keep all packaging materials and take photos to help with the claim process.

6. Can I cancel my order after placing it?

You can cancel your order any time before it ships—no fees applied.
If your order has already shipped, it will need to be processed as a return.

7. What items are non-returnable?

The following items cannot be returned:

Customs or made-to-order products

Cut-to-size or modified items

Items that have been installed, used, or altered

8. Do you charge restocking fees?

Some returns may incur a restocking fee (usually 10–25%, depending on the product). Standard stock items are generally not subject to this fee unless otherwise noted.

9. Who pays for return shipping?

Unless the return is due to our error (wrong item, defective, or damaged), customers are responsible for return shipping costs.

10. How long will it take to receive my refund?

Once we receive and inspect your return, refunds are usually processed within 7–14 business days back to your original payment method.
Note: Bank or card processing times may vary.

11. Can I exchange an item?

Yes! Exchanges are handled as a return plus a new order:

Request a Return Merchandise Authorization (RMA) for the item you want to return.

Place a new order for the replacement item.